1. Important Notice on Product Use

Due to the nature of these products they are not intended for human consumption and are exempt from typical consumer return rights under UK law due to their classification and safety handling requirements.

2. Refund and Return Eligibility

Due to the sensitive nature of our products, we do not accept returns or offer refunds unless the product is:

    Incorrect (wrong item received)

    Damaged or defective upon arrival

You must notify us within 7 days of delivery if your item is faulty, damaged, or incorrect to be eligible for a replacement or refund.

3. Refund Conditions

If your claim is valid, we may offer one of the following at our discretion:

    A full or partial refund

    A replacement item (subject to availability)

    Store credit

To qualify, the product must be:

    Unused and sealed in its original packaging

    Stored under proper conditions after delivery

    Accompanied by proof of purchase and photos of the issue

4. How to Request a Refund

To request a refund or replacement, please contact us at:

Email: info@fenrirlabs.co.uk

Include the following:

    Your order number

    Description of the issue

    Photos of the product and packaging

5. Non-Refundable Situations

We cannot offer refunds or returns for the following:

    Change of mind or accidental orders

    Opened or used products

    Products stored incorrectly or mishandled

    Issues arising from misuse, including human consumption

    Orders delayed or seized by customs (international buyers must ensure legality before ordering)

6. Shipping Costs

    If the error is on our part, we will cover return shipping or provide a prepaid return label.

    If you return an item without authorisation, shipping costs will not be reimbursed and a refund may be refused.

7. Chargebacks and Fraud

Unwarranted chargebacks will be disputed and may result in account suspension and legal action. Please contact us first with any concerns — we aim to resolve all genuine issues promptly.

8. Changes to This Policy

We may update this policy at any time. The latest version will always be available on our website and will apply to all future purchases.

9. Contact Us

If you have any questions about our Refund Policy, please contact:

Fenrir Labs UK LTD

Email: info@fenrirlabs.co.uk